Job Requirements
Title Head of Claims
Role RecruitGibraltar have a rare and exciting opportunity for a Head of Claims has arisen with my client, a well-respected national insurer. Leading the development, implementation and monitoring of Claims strategy, technical standards, policies and procedures designed to manage the financial performance and insurance risks of my client. As part of your role You will be working closely with the customer service executive team having impact on the wider General Insurance business.


Oversight of claims suppliers, including audit, monitoring claims processing, file reviews and benchmarking.
Capture data and KPIs to optimise analysis of claims processes, audits, and performance and market trends with resulting impact on costs management.
Review and audit of Large Loss Claims: to include referrals, payment requests and movements on existing claims.
To maintain, monitor and enhance an accurate and appropriate reserving philosophy.
Completion and management of audits across all areas within the claims department.
To identify issues or trends, highlight skill gaps, training needs and changing processes including identifying leakage, achieving reduction and reporting.


You will have previous experience as a claims manager or strong claims team leader.
You will have solid experience of leading a front-line general insurance claims function.
Strong understanding of claims reserving and the drivers of claims financial performance and experience of developing corporate strategy for claims issues.
You will also ideally have a Professional Insurance Qualification.
This is a real opportunity to help my client shape their future as they go through significant growth and change.

Salary 40k 50k based on experience with private healthcare.
Job Industry Accountancy and Insurance
Location Gibraltar
Job Status Active
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